FREQUENTLY ASKED QUESTIONS
Are you located in Kranjska Gora?
We are located near Kranjska Gora, in a small village Podkoren, which is 1 km from the city center of Kranjska Gora.
Will we meet on arrival?
No, we will not meet on arrival. We are based on self-check-in. That means you enter the apartment with a code that will be provided after confirming the reservation and registration.
Where can we park our car?
We provide one free & private parking spot per apartment. The parking spots are always next to the apartments. Usually, if guests arrive with more cars, it’s not a bigger problem. There are also public parking spots in the center of the village (200 m from apartments), which are chargeable.
Is the garden shared?
Yes, the garden is shared with other Jacobs Resort guests. House Kranjska Gora doesn’t have a garden but a private balcony.
Who can use a hot tub?
The hot tub is available for Jacobs Resort guests staying in House Planica or House Podkoren.
When the hot tub is available?
The hot tub is available between the dates of 1. 5. – 20. 10.
The hot tub is not available in the winter season.
Until when can we cancel for free?
The reservation can be canceled for free 7 days before arrival.
Are pets allowed?
Yes, pets are allowed! We love animals, and it is so lovely you bring them with you on vacation. We do charge a small fee of 5 EUR per night per pet.
Are bed linen and towels provided?
Yes, we provide bed linens and towels –
one big towel and one small towel per person.
What are the payment options for the reservations?
The reservation must be paid before arrival. We offer 3 types of payment: bank transfer, credit card, or Paypal.