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FAQ JACOBS RESORT

Kranjska Gora - Podkoren
RESERVATIONSAPARTMENTS

Jacobs Resort Apartments

Jacobs Resort

FREQUENTLY ASKED QUESTIONS 

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Are you located in Kranjska Gora?

We are located near Kranjska Gora, in a small village Podkoren, which is 1 km from the city center of Kranjska Gora.

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Will we meet on arrival?

No, we will not meet on arrival. We are based on self-check-in. That means you enter the apartment with a code that will be provided after confirming the reservation and registration.

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Where can we park our car?

We provide one free & private parking spot per apartment. The parking spots are always next to the apartments. Usually, if guests arrive with more cars, it’s not a bigger problem. There are also public parking spots in the center of the village (200 m from apartments), which are chargeable.

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Is the garden shared?

Yes, the garden is shared with other Jacobs Resort guests. House Kranjska Gora doesn’t have a garden but a private balcony.

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Who can use the jacuzzi?

Jacuzzi is available for Jacobs Resort guests staying in House Planica or House Podkoren.

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When the jacuzzi is available?

The jacuzzi is available between the dates of 1. 5. – 20. 10.
The jacuzzi is not available in the winter season.

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Until when can we cancel for free?

The reservation can be canceled for free 7 days before arrival.

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Are pets allowed?

Yes, pets are allowed! We love animals, and it is so lovely you bring them with you on vacation. We do charge a small fee of 5 EUR per night per pet.

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Are bed linen and towels provided?

Yes, we provide bed linens and towels –
one big towel and one small towel per person.

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What are the payment options for the reservations?

The reservation must be paid before arrival. We offer 3 types of payment: bank transfer, credit card, or Paypal.

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Check-in: 15:00 or after

You can check in at 15:00.
If you would like to check in earlier, let us know, and we will call you as soon as the apartment is ready.

You will be able to check in on your own, as you will receive a unique code for your apartment.

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Check-out: until 10:00

Departure until 10:00.
Departure can not be extended if we have arrivals on the same day. You are always welcome to contact us and see if late check-out is possible.

Your unique apartment code will stop working at 10:00 on your departure day.

Apartments

House Planica Apartment 1

House Planica Apartment 2

House Planica Apartment 3

House Podkoren Apartment 1

House Podkoren Apartment 2