Questions & answers

Freequently Asked Questions


Is the garden shared

Yes the garden is shared with maximum 2 other apartments of Jacobs Resort

When is the jacuzzi available

The jacuzzi is available between the dates 20.4-1.10.
The jacuzzi is not available in the winter seasons.

Will we meet on arrival?

No, we will not meet on arrival. We are based on self-check in. That means that you enter the apartment with a code that will be provided after confirming the reservation and registration.


Where can we park our car?

We provide one private parking spot per apartment. The parking spots are always next to the apartments. Usually if guests arrive with more cars its not a bigger problem. There are also public parking spots in the cneter of the village (200 m from apartments)


Are you in located in Kranjska Gora?

We are located in Kranjska Gora, in a small village Podkoren 1km from the city center of Kranjska Gora


What are the payment options for the reservations.

The reservation must be payed before arrival. We offer 3 types of payment:

  • Bank transfer
  • Kredit card 
  • Paypal

Until when can we cancel for free?

The reservation can be canceled for free 7 days before arrival.


Are bed linen and towels provided?

Yes we provide bed linenes and towels.
One big towel and one small towel per person.

Are pets allowed?

Yes pets are allowed! We love animals and it is so nice you bring them with you on a vacation. We do charge a small fee of 5EUR per night per pet.